BPO Operations Manager and Quality Assurance Specialist for Government Service Excellence in Abu Dhabi
Abu Dhabi's commitment to world-class government services continues to drive demand for top-tier talent in the Business Process Outsourcing (BPO) sector. A leading service provider in Abu Dhabi is currently seeking a BPO Operations Manager and a Quality Assurance Specialist to streamline service delivery and ensure the highest standards of citizen satisfaction. These roles are pivotal in bridging the gap between operational efficiency and excellence in customer experience within a government framework.
تواصل إمارة أبوظبي التزامها بتقديم خدمات حكومية عالمية المستوى، مما يعزز الطلب على الكفاءات المتميزة في قطاع تعهيد العمليات التجارية (BPO). يبحث أحد كبار مزودي الخدمات في أبوظبي حاليًا عن مدير عمليات تعهيد وأخصائي ضمان جودة لتبسيط تقديم الخدمات وضمان أعلى معايير رضا المتعاملين.
Key Requirements | المتطلبات الرئيسية
- BPO Operations Manager: Minimum 5-7 years of experience in managing large-scale call centers or outsourcing projects.
- Quality Assurance Specialist: At least 3-5 years of experience in QA methodologies and service monitoring.
- Language: Native or professional fluency in both Arabic and English is essential for dealing with diverse stakeholders.
- Education: Bachelor’s degree in Business Administration, IT, or a related field.
- Skills: Proficiency in CRM systems, data analysis, and workforce management.
Responsibilities | المسؤوليات
The Operations Manager will oversee daily activities to meet KPIs, while the QA Specialist will focus on continuous improvement through regular audits and feedback loops. Both roles require a deep understanding of Abu Dhabi Government Service excellence standards.
How to Apply | كيفية التقديم
If you meet these qualifications and are looking for a challenging role in Abu Dhabi, please send your updated CV to careers@abudhabi-gov-services.com. Please mention the specific position you are applying for in the subject line of your email.
نتطلع إلى تلقي سيركم الذاتية للبدء في هذه الرحلة المهنية المتميزة في قلب العاصمة.