Exciting Leadership Roles in Sharjah’s New Digital Transformation / وظائف قيادية في مبادرة التحول الرقمي الجديدة بالشارقة
Sharjah is setting a new standard for citizen services with the launch of its latest digital service initiative. As part of this expansion, we are looking for dedicated professionals to fill the roles of Call Center Manager and Customer Success Lead. This project aims to streamline digital interactions and ensure high-quality support for all residents and businesses in the emirate.
Call Center Manager / مدير مركز اتصال
The Call Center Manager will oversee daily operations, ensuring that performance targets are met while maintaining a high standard of service delivery. Responsibilities include managing a large team of agents, optimizing workflows, and implementing quality assurance protocols.
- Requirements: Minimum 5-7 years of experience in call center or BPO management.
- Fluency in both English and Arabic is mandatory.
- Strong background in data-driven decision-making and KPI management (AHT, CSAT, FCR).
- Experience in the public sector or government service initiatives is highly preferred.
سيكون مدير مركز الاتصال مسؤولاً عن الإشراف على العمليات اليومية وضمان تحقيق مستهدفات الأداء مع الحفاظ على معايير عالية لتقديم الخدمة. تشمل المسؤوليات إدارة فريق كبير من الموظفين وتحسين سير العمل.
Customer Success Lead / قائد نجاح العملاء
The Customer Success Lead will focus on the long-term adoption of digital services, ensuring that users find value in the new platform and helping to resolve systemic issues before they escalate. You will work closely with technical teams to bridge the gap between user needs and software capabilities.
- Requirements: 4+ years in customer success, account management, or service delivery roles.
- Proven ability to analyze user feedback and translate it into actionable improvements.
- Excellent communication and presentation skills in English and Arabic.
- Familiarity with CRM tools and customer journey mapping.
سيركز قائد نجاح العملاء على تبني الخدمات الرقمية على المدى الطويل، والتأكد من أن المستخدمين يجدون قيمة في المنصة الجديدة والمساعدة في حل المشكلات قبل تصاعدها.
How to Apply / كيفية التقديم
If you meet the requirements and are passionate about digital transformation in Sharjah, please submit your updated CV to the recruitment team. Ensure your subject line clearly states the position you are applying for.
Email your application to: careers.digital@shj-recruitment.ae
يرجى إرسال السيرة الذاتية المحدثة إلى فريق التوظيف، مع التأكد من ذكر المسمى الوظيفي بوضوح في عنوان الرسالة.