Deloitte Canada is currently seeking empathetic, detail-oriented individuals for the role of Remote Contact Centre Agent (Indigenous Class Action Administration). This remote position plays a critical role in supporting claimants with sensitivity and respect throughout the class action administration process. By joining Deloitte's dedicated team, you will contribute directly to meaningful reconciliation efforts while delivering top-tier business process outsourcing and client support services from the comfort of your home office.
Key Requirements & Qualifications / Anforderungen / المتطلبات
To succeed in this role, applicants must demonstrate a balance of administrative efficiency and deep empathy. Key requirements include:
- Excellent verbal and written communication skills in English (bilingualism in French or Indigenous languages is highly valued).
- Prior experience in a call center agent role, customer service, or social services.
- Strong digital literacy, including experience navigating complex databases and ERP systems.
- A quiet, secure home office setup with high-speed internet.
- High emotional intelligence and the ability to handle sensitive, confidential personal information with care.
Für unsere deutschsprachigen Bewerber: Deloitte Kanada sucht engagierte Mitarbeiter für die administrative Unterstützung von Sammelklagen im Bereich der indigenen Gemeinschaften. Erfahrung im Kundenservice und ein hohes Maß an Empathie sind erforderlich.
للراغبين في التقديم باللغة العربية: تبحث ديلويت كندا عن وكلاء مركز اتصال عن بعد للعمل على إدارة ملفات الدعاوى الجماعية للسكان الأصليين، بشرط توفر مهارات تواصل قوية وخبرة سابقة في خدمة العملاء.
How to Apply / Bewerbung / كيف تقدم
If you are ready to make a tangible difference and build your career with one of the world's top professional services firms, you can apply directly through the Deloitte Canada Careers portal. Please submit your updated resume and a cover letter detailing your relevant experience in customer support or community administration.
For inquiries, you can reach out to the Deloitte Canada talent acquisition team at talentacquisition@deloitte.ca. Make sure to specify "Indigenous Class Action Administration - Contact Centre Agent" in your email subject line.