Optimizing Housing Operations in London
Notting Hill Genesis, one of the UK's leading housing associations, is currently seeking a highly skilled Business Improvement Lead with expertise in Lean and Six Sigma methodologies. Based in London, this crucial role focuses on driving operational efficiency, streamlining housing services, and implementing structured business process improvements across the organization. If you are passionate about transforming operations and delivering tangible value to residents, this is an exceptional opportunity to elevate your career.
The Role and Operational Strategy
As a Business Improvement Lead, you will play a pivotal role in designing and executing Lean Operations Strategies. Working closely with diverse departments, you will identify operational bottlenecks, map end-to-end customer journeys, and champion a culture of continuous improvement. This position demands a strategic thinker who can bridge the gap between day-to-day operations and high-level organizational goals, aligning closely with modern enterprise resource planning and digital transformation initiatives.
Key Job Requirements
- A proven track record in process mapping, change management, and service design.
- A Lean Six Sigma Green or Black Belt Certification.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Experience within the housing sector, public sector, or large-scale customer-facing operations.
- Strong analytical skills to translate complex data into actionable operational insights.
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How to Apply
Interested candidates are invited to submit their updated CV and a cover letter outlining their experience in Lean operations and continuous improvement. To apply, please visit the Notting Hill Genesis careers portal or contact the recruitment team directly at recruitment@nhg.org.uk. Applications are reviewed on a rolling basis, so early submission is highly recommended.