Foundever Cairo is actively hiring an experienced Training Manager specialized in the US market and Telecom industry. This critical role manages the end-to-end training lifecycle, ensuring that call center agents deliver world-class support to North American customers. If you have a solid background in US campaigns and telecom operations, this is your chance to step into a leading BPO environment.
Key Requirements & Responsibilities
The ideal candidate will design training curriculums, lead transition phases for new service lines, and align performance metrics with client expectations. Key requirements include:
- US & Telecom Experience: Minimum of 3-5 years managing training programs specifically for US-based telecom campaigns.
- Leadership: Proven track record of leading, mentoring, and developing a team of trainers and quality analysts.
- BPO Industry Knowledge: Deep understanding of Call Center operations, adult learning methodologies, and training KPI management.
- Communication: Near-native English proficiency is mandatory to interact seamlessly with US clients and stakeholders.
DE: Training Manager mit US- und Telekommunikationserfahrung
Foundever in Kairo sucht einen engagierten Schulungsleiter mit fundierter Erfahrung in US-amerikanischen Telekommunikationsprojekten. In dieser Rolle leiten Sie strategische Schulungsprogramme, führen ein Team von Trainern und sichern die Servicequalität für globale US-Kunden.
AR: مدير تدريب بخبرة في السوق الأمريكي والاتصالات
تبحث شركة فاوندإيفر (Foundever) بالقاهرة عن مدير تدريب يمتلك خبرة قوية في إدارة مشاريع الاتصالات الموجهة للسوق الأمريكي. ستكون مسؤولاً عن تصميم البرامج التدريبية وتطوير مهارات موظفي خدمة العملاء بما يتوافق مع المعايير العالمية.
How to Apply / كيفية التقديم
Ready to take the next step in your training career? Send your updated CV directly to the recruitment team at careers.egypt@foundever.com with the subject line: "Training Manager - US & Telecom".
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