Randstad Canada is actively seeking a dedicated Bilingual Call Center Agent (English/French) to join a top-tier insurance team based in London, Ontario. In this high-impact role, you will handle inbound client inquiries, guide policyholders through claims procedures, and deliver outstanding customer support in both official languages.
Key Responsibilities & Requirements / Aufgaben & Anforderungen
As part of a fast-growing financial services team, you will act as the first point of contact for policyholders. Executive search firms and corporate recruitment specialists continuously highlight bilingual communication as one of the most in-demand skill sets in modern business process outsourcing and customer management.
- Language Skills: Native or near-native fluency in both English and French (written and oral).
- Experience: At least 1-2 years of call center, customer service, or insurance industry experience.
- Technical Proficiency: Familiarity with CRM systems, multi-line telephone technology, and digital workflow tools.
- Core Competencies: Strong problem-solving skills, empathy, active listening, and ability to thrive in a structured team environment.
المؤهلات المطلوبة وطبيعة العمل
يتطلب هذا الدور تقديم دعم استثنائي للعملاء عبر الهاتف والبريد الإلكتروني باللغتين الإنجليزية والفرنسية، مع توفير حلول سريعة ودقيقة لوثائق التأمين. تتيح راندستاد كندا فرصاً ممتازة للتطوير المهني والنمو الوظيفي داخل قطاع التأمين والخدمات المالية.
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How to Apply / Wie Sie sich bewerben / طريقة التقديم
If you meet the requirements and are ready to take the next step in your career, send your resume to london.jobs@randstad.ca with the subject line "Bilingual Insurance Agent - London, ON", or apply directly on the official Randstad Canada careers portal today.