Xceed is currently hiring Customer Service Chat & Mail Agents for the Keeta account in Cairo, Egypt. If you are looking for an exciting position in Business Process Outsourcing (BPO) with non-voice channels, this is a great career opportunity for you.
Job Overview & Responsibilities
As a Chat & Mail Agent at Xceed for the Keeta account, you will handle customer inquiries through written communication channels. You will ensure quick resolution of issues, maintain high customer satisfaction scores, and deliver exceptional support across email and live chat platforms.
Key Requirements
- Language Proficiency: Strong written skills in English and Arabic (German is a plus for specialized desks).
- Education: Bachelor's degree or equivalent experience.
- Communication: Outstanding typing speed, accuracy, and professional tone in written correspondence.
- Problem Solving: Ability to handle customer complaints calmly and efficiently in non-voice interactions.
- Flexibility: Readiness to work rotational shifts at the Cairo site.
How to Apply
Ready to step into your next role? Send your updated resume directly to careers@xceed.com.eg with the subject line "Chat & Mail Agent - Keeta Account", or visit the official Xceed careers page to submit your application today.
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